Cancellation Policy:

• We accept cancellation requests within 24 hours of placing the order or BEFORE your order is shipped from our warehouse – whichever is earlier.

• You can reach out to us at support@Mysextoysindia.com or on WhatsApp with your cancellation request and order details, and we’ll take it from there.

• Please note, your cancellation request will NOT be considered valid until you email us within 24 hours (or before your order is shipped).

• Pre-Orders, once placed, cannot be cancelled. In case we fail to deliver your pre-ordered product within 90 days of you placing the order, we will cancel your order and give you a full refund.

Return & Refund Policy:

MySexToysIndia.com strives to provide the best and highest quality products to all of our customers.

However, for the extremely rare cases our products do not meet our high standards of quality, we have you covered with our Buyer Protection. Here are the nitty gritty details:

• If you receive a damaged or defective product, you can reach out to us at support@Mysextoysindia.com or our Whatsapp number(given in our website homepage) with your request alongside the details of the defect and a video showcasing the defect. This has to be done after you get delivery of order delivery.

• Once we review the video and can verify that the product is defective, we will ship you a replacement.

That’s it! It’s that simple.

However, do keep in mind that:

• Under Buyer Protection, customers are eligible for a replacement only. Refunds cannot be issued.

• In case a replacement product is not available, the customer can be offered a replacement for a different product. If the customer is not interested in the other product, they can ask for a refund.

• Customers will have to share a video of the product showing how it is defective in order to claim a replacement. The video of the product should be clear and the defect should be clearly visible. If the customer does not cooperate or does not provide adequate information about the failure of the product, a replacement cannot be issued.

• Slight Variations – Some products on the website have minor variations from the images shown on the product page. This happens because every lot manufactured from China is slightly different in terms of design (even for the same products). However, we strive to make sure that these products are as high quality as possible so there is no reason for you to not be satisfied with your purchase. Buyer Protection is not valid in cases of such slight variations.

• Minor defects – such as scratches, dirt, discoloration, unevenness, etc – which do not affect the functionality of the product are not covered under Buyer Protection.

• Original Packaging – The product needs to have the original packaging intact for you to be eligible for a replacement. This refers to the main packaging of the product and not the cardboard corrugated packaging.

Outside of the 24-hour Buyer Protection, we do not offer any returns, refunds, exchanges or replacements of products, unless a warranty has been issued for the same (read below). The 24-hour period is provided for the customer to test, identify and report any issues with the product. If an issue is reported after 24 hours, we will not be liable for any compensation.

Conditions for Exchange:

• The product must be unused.

• The product can only be exchanged with the same model.

• Buyer must inform us within 24 hours of delivery in case of a defective product.

• The video proof of opening the package is mandatory for exchange.

• The free return benefit is valid for one time only.

Note : The exchange benefits are subject to approval by customer service team.

• After approval, the buyer must bear all the costs for return shipping. If your returns comply well with all of the guidelines for sex products online, all you have to do is click a picture of the product(s) with a good quality camera showing the clear condition of the product(s), it’s packaging, associated tags, and booklets intact. After that, click on ‘request return’. 

• After we receive the package we will inspect and begin with the exchange process and will communicate with you through email with the request status and will stay in touch with you till the replacement process is completed.